Last Updated 16th January, 2025
CareFlick (“Company,” “we,” “our,” “us”) is committed to protecting your privacy and ensuring your experience with YANA (“You Are Not Alone”) is safe, secure, and beneficial. This Privacy Policy explains how we collect, use, and protect information gathered through your use of YANA and our associated services (“Service”). By using YANA, you consent to the practices described in this policy.
1. Information We Collect
1.1 Personal Information
We collect personal information directly from you during registration, such as:
- Name
- Email address
- Contact information
- Date of birth
- Languages spoken
1.2 Behavioral Data
As part of YANA’s operation, we may collect data points to enhance the quality of interactions, such as:
- Speech patterns
- Emotional cues
- Engagement preferences
- Interaction history
1.3 Non-Personal Information
We automatically collect information about your device and usage, including:
- Browser type and device details
- Usage statistics
- Cookies and analytics data
2. How We Use Information
2.1 Personal Information
We use your personal information to:
- Personalize interactions with YANA.
- Enhance care quality by providing insights to caregivers.
- Communicate with you regarding updates or support.
2.2 Behavioral and Non-Personal Information
Behavioral data supports the development of personalized experiences and real-time emotional insights. Aggregated non-personal information helps improve YANA’s technology and optimize user engagement.
3. Sharing Your Information
We do not sell or trade your personal information. However, we may share data under these conditions:
3.1 Service Providers
Vendors supporting YANA’s operation (e.g., cloud storage or analytics) have access to data solely to perform their tasks and must comply with our privacy policies.
3.2 Legal Obligations
We may disclose data if required by law or to respond to lawful requests.
3.3 Care Partners
With your consent, insights derived from YANA may be shared with designated caregivers or organizations to improve your care experience.
4. Protecting Your Information
We implement robust measures, including:
- Encryption for data in transit and at rest.
- Secure authentication protocols for user access.
- Regular audits to ensure compliance with privacy standards.
Despite these precautions, no system is completely secure. By using YANA, you acknowledge the inherent risks of online data transmission.
5. Children’s Privacy
YANA is not intended for users under 13. We do not knowingly collect data from children. If we learn we have inadvertently gathered such data, we will delete it promptly. Parents or guardians can contact us at support@careflick for concerns.
6. Your Rights
You have the right to:
- Access and review your data.
- Correct or update inaccurate information.
- Withdraw consent and request data deletion (subject to legal requirements).
Contact us at [Insert Contact Email] for assistance with these requests.
7. Cookies and Tracking
7.1 What Are Cookies?
Cookies are small files stored on your device that help us recognize your preferences, analyze usage, and improve the Service.
7.2 Types of Cookies We Use
- Essential Cookies: Necessary for the functionality of YANA.
- Performance Cookies: Help us understand how you interact with YANA to improve user experience.
- Analytics Cookies: Collect data on usage patterns for optimization.
7.3 Managing Cookies
You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of YANA.
8. Changes to This Policy
We may update this policy periodically to reflect changes in technology or regulations. Material updates will be notified via email or YANA’s interface 30 days before they take effect. We recommend reviewing this policy regularly.
9. Contact Us
For questions about this Privacy Policy or your data, reach out to us:
Email: support@careflick.com
Website: www.careflick.com
Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.