Privacy policy

Last Updated 24th May, 2025

‍CareFlick (“Company,” “we,” “our,” “us”) is committed to protecting your privacy and ensuring your experience with CareFlick's AI companion is safe, secure, and beneficial. This Privacy Policy explains how we collect, use, and protect information gathered through your use of CareFlick's AI companion and our associated services (“Service”). By using CareFlick's AI companion, you consent to the practices described in this policy.

Definitions
Personal Information: Information that identifies you as an individual, such as your name or email address.
Protected Health Information (PHI): Health-related information you choose to share.
Non-Personal Information: Data that does not identify you directly.
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1. Information We Collect
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1.1 Personal Information
We collect personal information directly from you during registration, such as:
- Name
- Email address
- Contact information
- Date of birth
- Languages spoken
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1.2 Behavioral Data
We may collect data points to enhance interactions, such as:
- Speech patterns
- Emotional cues
- Engagement preferences
- Interaction history
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1.3 Protected Health Information (PHI)
If you choose to share health-related information, we may collect and process PHI, including:
- Medical history
- Medication details
- Care plans
- Health status updates

1.4 Non-Personal Information
Automatically collected information includes:
- Browser type and device details
- Usage statistics
- Cookies and analytics data

2. How We Use Information

2.1 Personal Information
- Personalize interactions
- Provide insights to caregivers
- Communicate updates or support

2.2 Behavioral and Non-Personal Information
Supports personalized experiences and improves AI companion technology and user engagement.

3. Sharing Your Information
We do not sell or trade personal information. Data may be shared under these conditions:
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3.1 Service Providers
Vendors may access data only to perform tasks and must adhere to privacy policies.

3.2 Legal Obligations
Data may be disclosed if required by law.

3.3 Care Partners
With consent, insights may be shared with caregivers or organizations to improve care.

4. Protecting Your Information
Security measures include:
- Encryption for data in transit and at rest
- Secure authentication protocols
- Regular privacy audits

Note: No system is completely secure. Use implies acceptance of inherent risks.

5. Data Retention
We retain personal information as long as necessary unless longer retention is required by law. You may request deletion at any time.

6. Children's Privacy
The AI companion is not intended for users under 13. If such data is collected, it will be deleted. Contact: support@careflick.com.

7. Your Rights
You may:
- Access and review your data
- Correct or update inaccuracies
- Withdraw consent and request deletion

Contact: support@careflick.com

8. Cookies and Tracking

8.1 What Are Cookies?
Small files stored on your device to help recognize preferences and analyze usage.

8.2 Types of Cookies We Use‍
- Essential Cookies: Required for core functionality
- Performance Cookies: Improve user experience
- Analytics Cookies: Track usage patterns

8.3 Managing Cookies
Control through browser settings. Disabling may affect functionality.

9. International Users
Your information may be transferred and processed in other countries. Compliance with applicable laws like GDPR is maintained.

10. Changes to This Policy
We may update this policy. Material updates will be notified 30 days in advance. Continued use after changes implies acceptance.

11. Contact Us
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For questions or concerns:
Email: support@careflick.com
Website: www.careflick.com
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Unless otherwise stated, this policy applies to all data we have about you. We will not materially change our policies in a way that reduces protection without your consent.
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