Privacy Policy

Last Updated 14th April, 2023

CareFlick Inc. (“CareFlick“) is committed to protecting your privacy and earning your trust. This Privacy Policy discloses our privacy practices for personal information we collect when you use or access our products, services, features, or content through any website, application, or service (“CareFlick Services“), even if you have not opened a CareFlick account or visited our websites https://www.careflick.com or our mobile application (“CareFlick“). We may, in our sole discretion, change this Privacy Policy from time to time by posting a revised version at here.

Objective & Purpose of the Privacy Policy

For users in the European Union, we adhere to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, known as the General Data Protection Regulation (the “GDPR“). For users in the United Kingdom, we adhere to the GDPR as enshrined in the Data Protection Act 2018.

The purpose of this privacy policy (this “Privacy Policy“) is to inform users of our Site of the following:

1. The personal data we will collect;

2. Use of collected data;

3. Who has access to the data collected; and

4. The rights of Site users.

This Privacy Policy applies in addition to the terms and conditions of our Site.

What information does CareFlick collect?

If you use or access the CareFlick Services, or open a CareFlick account, we may collect the following personal information subject to the Service/ product/ offering a User might be using:

• Contact information, such as your name, address, phone, email, and other similar information.

• Information that you provide to CareFlick when interacting with our customer support team or other team members via phone, email, online form, or other correspondence.

• Personal testimonial information or endorsements that you voluntarily provide to us and which we may display with your name on the CareFlick Sites with your consent. To update or delete your testimonial, contact us at support@careflick.com.

• Personal information stored with third parties that you choose to provide to CareFlick, such as social media account information. By linking your third-party accounts or using third party sign-in services, you authorize CareFlick to have access to this information and you agree that CareFlick may collect and use this information in accordance with this Privacy Policy.

• Web Browser Information from your device when you use the CareFlick Services such as your IP address, the type of device you use, your device identifier, your operating system version, the type of browser you use, your location, and the URL that you came from and the next URL that you visit.

• Information from your smart phone as per app store policies. You authorise CareFlick to have access to this information and you agree that CareFlick may collect and use this information in accordance with this Privacy Policy.

• CareFlick also collects your Location coordinates through GPS to provide you better & prompt customer service.

Consent

By using our Site users agree that they consent to the conditions set out in this Privacy Policy.

When the legal basis for us processing your personal data is that you have provided your consent to that processing, you may withdraw your consent at any time. If you withdraw your consent, it will not make processing which we completed before you withdrew your consent unlawful.

You can withdraw your consent by: Contacting the Authorised Representative of the Company at support@careflick.com.

Legal Basis for Processing

We collect and process personal data about users in the EU only when we have a legal basis for doing so under Article 6 of the GDPR.
We rely on the following legal bases to collect and process the personal data of users in the EU:

1. Users have provided their consent to the processing of their data for one or more specific purposes;

2. Processing of user personal data is necessary for us or a third party to pursue a legitimate interest. Our legitimate interest is not overridden by the interests or fundamental rights and freedoms of users.

3. Processing of user personal data is necessary to a task carried out in the public interest or in the exercise of our official authority.

How does CareFlick use the personal information that it collects?

We use your personal information to:

• Provide the CareFlick Services to you.

• Notify you about your account activity.

• Provide customer support and resolve disputes.

• Verify your identity and account information.

• Identify, prevent, and report potentially prohibited, fraudulent, or illegal activities.

• Customize and improve your CareFlick experience and the CareFlick Services.

• To enable us to diagnose and identify any technical advancements or troubleshoot issues.

• For marketing and advertising purposes.

• Inferences drawn from your browsing patterns help us understand your preferences better, thereby allowing us to offer a more focused range of products and optimise our services.

• Contact you at your telephone number by voice or SMS to validate the telephone number or your CareFlick account.

• Notify you about important changes to the CareFlick Services and/or CareFlick terms and conditions.

• Provide you with news, offers, and information about the CareFlick Services based on your communications preferences.

• Dealing with, and responding to you about, a comment you have submitted for or on our message board, blog, and other such user generated content facilities.

• Any other purpose that we disclose to you in the course of providing the CareFlick Services to you.

How does CareFlick share my personal information?

The information we learn from you helps us personalize and continually improve your experience of using the services offered by us. We use your information to improve our platform, prevent or detect fraud or abuses of our platform and enable third parties to carry out technical, logistical, or other functions on our behalf.

How does CareFlick use cookies and web beacons?

Cookies and web beacons are technologies that CareFlick and our third-party service providers use to collect Web Browser Information in order to track how the CareFlick Sites and CareFlick Services are used. Cookies are small data files that are stored on your computer’s hard drive and web beacons are tiny graphics embedded on webpages. These technologies allow us to: provide you with a personalized experience by recognizing you when you return to the CareFlick Sites; better understand our users by tracking how they use the CareFlick Services; improve the design and content of the CareFlick Sites by tracking how users interact with the CareFlick Sites; and identify and prevent fraudulent activity. We may link Web Browser Information to any personal information that you submit while on the CareFlick Sites.

Our third-party service providers may use cookies and web beacons to provide analytics services to CareFlick, or to serve you advertisements in connection with the CareFlick Services.

The CareFlick Sites include social media features that allow you to Like or share content on third party sites. These features may be hosted by the third-party sites or the CareFlick Sites, and may collect your IP address, the CareFlick Site page you are visiting, and may set a cookie to enable the feature to function. You can change your browser settings to refuse cookies, but this may interfere with your use of the CareFlick Sites. Third parties with whom we partner to provide some content such as video clips, use Flash cookies which cannot be removed using your browser settings. To learn how to manage your Flash cookie preferences, visit the Flash Player Settings Manager Help page here.

This Privacy Policy does not apply to third party cookies, web beacons, social media features and widgets (such as the Facebook Like button), or other tracking technologies used by third parties. CareFlick is not responsible for the privacy policies and practices of such third parties.

Your Rights as a User

Under the GDPR, you have the following rights:

1. Right to be informed;

2. Right of access;

3. Right to rectification;

4. Right to erasure;

5. Right to restrict processing;

6. Right to data portability; and

7. Right to object.

How do I opt-out of receiving promotional emails from CareFlick?

If you prefer not to receive promotional emails from CareFlick, click on the unsubscribe link at the bottom of any promotional email that we send you to remove your email address from future promotional email campaigns. If you have difficulty with the unsubscribe process, contact us at support@careflick.com.

How Secure Is Information About Me?

• We work to protect the security of your information during transmission by compliance with applicable laws.

• We maintain physical, electronic, and procedural safeguards in connection with the collection, storage, and disclosure of personal information (including sensitive personal information, if collected). Our security procedures may require that we occasionally request proof of identity before we disclose personal information to you.

• It is important for you to protect against unauthorised access to your password and to your computer. Be sure to sign off when you finish using a shared computer.

How do I update my information?

If your personal information changes, you can update or correct it in your account settings by logging into your account at the Site.
We will retain your information for as long as your account is active or as needed to provide you the CareFlick Services. If you wish to close your account or request that we no longer use your information to provide you the CareFlick Services, contact us at support@careflick.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our terms and conditions.

What about the privacy of children?

CareFlick is a general audience website.

Refer a friend

To use CareFlick referral service, you provide your friend name and email address which CareFlick uses to send a one-time email inviting them to visit the CareFlick Sites. CareFlick stores this contact information for the sole purpose of sending the one-time email and tracking the success of our referral program. Your friend may contact us at [•]. to request that we remove this information from our database.

Public Forums

The CareFlick sites may offer publicly accessible blogs or community forums, which may require creation of an account with a third party. Any information you provide in these areas may be visible to the public, so we recommend that you avoid disclosing personal information. To request removal of your personal information from these areas, contact us at support@careflick.com. With regard to such requests, if we are unable to remove your personal information, we will let you know.

Contacting Us

If you have any questions regarding the CareFlick Privacy Policy, please contact us at support@careflick.com. Our business changes constantly and our Privacy Policy and the Terms & Conditions of Use will change also accordingly. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Website frequently to see recent changes.

Unless stated otherwise, our current Privacy Policy applies to all information that we have about you. We stand behind the promises we make, however, and will never materially change our policies and practices to make them less protective of customer information collected in the past without the consent of affected customers.