Frequently asked questions
Find quick answers to common questions about Careflick’s services, features, and how we help streamline your care experience.
ABOUT AI COMPANIONS
What are Careflick’s AI companions?
Careflick’s AI companions are intelligent, human-like virtual avatars that engage seniors through voice and video conversations. They offer companionship, mental stimulation, and assistance in daily tasks.
What languages do the companions speak?
Currently, companions are available in English, Hindi, Japanese, and Spanish. More languages will be added soon.
Can I choose different companion personalities?
Yes, users can choose from multiple companions with distinct personalities and tones - some are cheerful and energetic, others calm and empathetic - customizable to the user's preferences.
What devices are supported?
The app works on smartphones and tablets, and is available on both the Apple App Store and Google Play Store.
In which countries is the Careflick app available?
The app is currently available in Australia, Canada, India, Mexico, Singapore, United Arab Emirates and United States
FEATURES AND CAPABILITIES
What can the AI companion do?
The AI companions can:
Have personalized conversations based on user interests and moods.
Detect low moods and respond with empathy.
Remind about medications and tasks through voice or video.
Play quizzes, memory games, and trivia for cognitive stimulation.
Integrate with WhatsApp and text messages to provide daily check-ins and reminders (on select plans).
Can the AI learn over time?
Yes. The companion continuously learns the user’s preferences, habits, and mood patterns to improve personalization.
Are video calls available?
Yes. Depending on your subscription plan, you can access voice-only or video call capabilities.
PLANS AND PRICING
What are the pricing options?
We offer region-specific introductory pricing plans.
Is there a free trial available?
Yes, we offer a 30-day free trial
Can I upgrade or downgrade anytime?
Yes, you can switch plans or cancel your subscription anytime through the app.
SETUP & TECHNICAL SUPPORT
What are the pricing options?
We offer region-specific introductory pricing plans.
Is there a free trial available?
Yes, we offer a 30-day free trial
Can I upgrade or downgrade anytime?
Yes, you can switch plans or cancel your subscription anytime through the app.
PRIVACY & SAFETY
Is the AI safe for seniors?
Absolutely. The system is designed with safety guardrails, clarity, and gentle engagement in mind. It helps reduce loneliness, encourage routine, and provide stimulation.
Is my data private and secure?
Yes. We follow strict data protection protocols and never share user data without consent. We ensure that the user has granular control over their data on our app.
SUPPORT & CONTACT
How do I contact support?
You can reach us via the in-app support message box or email us at support@careflick.com.
Do you offer onboarding or demos?
We offer demo videos inside the app.